Tools & Techniques

Use this free icebreaker as a fun way of getting participants to introduce themselves and learn a little about each other.

The demands placed on today’s managers of teams are intense. No matter how impeccable their technical skills – whether in their own function or business in general – they are constantly asked to get more out of their teams. Even in the comparatively early stages of an executive career, there is pres...

The 5 Whys technique was originally invented by Sakichi Toyoda, the founder of Toyota Industries Co. and father of the Japanese industrial revolution. However, the credit of bringing the 5 Whys to mainstream implementation goes to Taiichi Ohno, pioneer of the Toyota Production System.

An essential and highly interesting training game with 32 questions that helps in discovering the self and getting to know others. The ice-breaker ball is an interactive group game in which participants throw the ball to each other in turn. The participant who catches the ball gets the chance to ans...

Measuring the cost of professional training is straightforward and easy. However, companies that provide employee training must also measure training value—personal value trainees and business value to the firm. Measuring training value is also straightforward but more of a challenge. Can You Measu...

Balanced Scorecard give leaders, managers, and analysts the tools they need to successfully: Develop and implement a BSC system Improve focus on strategy and results  Improve organizational performance by measuring what matters  Align the work people do on a day-to-day basis with strategy  Fo...

We will explore the basic concepts and methodologies of developing and executing successful business strategies in a dynamic global environment. Effective strategy is about developing a competitive advantage. Learners develop insights into the workings of CEO and top management teams in preparation...

This cause analysis tool is considered one of the seven basic quality tools. The fishbone diagram identifies many possible causes for an effect or problem. It can be used to structure a brainstorming session. It immediately sorts ideas into useful categories.

A vision statement is a document that states the current and future objectives of an organization. The vision statement is intended as a guide to help the organization make decisions that align with its philosophy and declared set of goals. It can be thought of as a roadmap to where the company want...

A mission statement is a key tool that can be as important as your business plan. It captures, in a few succinct sentences, the essence of your business's goals and the philosophies underlying them. Equally important, the mission statement signals what your business is all about to your customers, e...